As always, everyone here is courteous, helpful, and professional. My only complaint this time is that I specified that I needed my vehicle back by a certain time and was assured it would be ready on time. However, when I went to pick it up, they basically hadn't even started the work on it because they had had to wait all day for the part they needed to arrive at their shop. Needless to say, I was upset as I was on a very tight time line. Then one of the employees actually offered me the use of his own car so I could take care of my business while they finished working on my car. Talk about going above and beyond! Unfortunately, I couldn't use his car for what I needed to do (I needed my SUV) but I was touched by his offer. I waited until they finished with my vehicle and, although I was late, managed to get my business completed without a problem. I would recommend First Tire and Automotive to anyone who wants honest, friendly, and knowledgeable people working on their cars.