4 Fort Bend County Locations

Schedule Appointment
FIRST COLONY(281) 980-2666
CINCO RANCH(832) 430-2886
1/22/2019
5
ELDRIDGE

As always, everyone here is courteous, helpful, and professional. My only complaint this time is that I specified that I needed my vehicle back by a certain time and was assured it would be ready on time. However, when I went to pick it up, they basically hadn't even started the work on it because they had had to wait all day for the part they needed to arrive at their shop. Needless to say, I was upset as I was on a very tight time line. Then one of the employees actually offered me the use of his own car so I could take care of my business while they finished working on my car. Talk about going above and beyond! Unfortunately, I couldn't use his car for what I needed to do (I needed my SUV) but I was touched by his offer. I waited until they finished with my vehicle and, although I was late, managed to get my business completed without a problem. I would recommend First Tire and Automotive to anyone who wants honest, friendly, and knowledgeable people working on their cars.

1/22/2019
5
GREATWOOD

OUTSTANDING IN ALL AREAS AS ALWAYS.

1/21/2019
5
GREATWOOD

Good greeting, cordial service, good at keeping me abreast of time and cost for repairs, fair at determining what needs to be done (essential vs nice-to-do).

1/19/2019
5
ELDRIDGE

Excellent and honest service! When they could not hear the same sounds I described, they continued testing and followed up with me until they heard the same sounds. They could have easily given me a diagnosis and fix that did not solve the problem, but they didn't try to fix it until they were hearing the sounds I described. Furthermore, understanding I did not have a ride back to the shop, Mario gladly offered to provide transportation. Thank you!

1/19/2019
5
FIRST COLONY

Great service and they are always willing to help.

1/19/2019
5
FIRST COLONY

Won't go anyplace else

1/19/2019
5
FIRST COLONY

Always best service ever! Taking care of my cars for 30 years!

1/19/2019
5
FIRST COLONY

Having recently returned to Texas, I didn't know of all the great "surprises" I was to encounter. Finding First Tire and Automotive was simply a positive experience. The location is easy to find...the decor was very clean and tasteful...customer service was the very very best. I was there just for an auto inspection but never did I expect such superior customer service. It's nice to know it is still possible to find all of these qualities in one location. I definitely will be back for other services..

1/18/2019
5
GREATWOOD

Well done in a timely manner.

1/18/2019
5
FIRST COLONY

Great Job that is fixed right the first time.

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